time in notes per provider, per day
MidMichigan Community Health Services: Less Time Charting, More Time Caring
Documentation was stretching past clinic hours at a Michigan FQHC. With trained Remote Medical Scribes on every supported encounter, time in notes fell 53%, from 92 to 43 minutes per provider per day.
- Federally qualified health center, Houghton Lake, Michigan
- Scribe-X Live since November 2023
- 5+ providers supported
01
The Challenge
At MidMichigan Community Health Services, documentation was stretching past clinic hours. The administrative load raised stress, wore down job satisfaction, and pulled time away from the direct patient interaction providers came for.
02
What Scribe-X Put in Place
MMCHS partnered with Scribe-X to put trained Remote Medical Scribes on patient encounters in real time. Scribe-X tailored the work to MMCHS's EMR and workflows and backed it with ongoing training and quality support, cutting documentation time 53% and closing 89% of notes the same day.
Today, that support runs on the Scribe-X Clinical Intelligence Platform, a stronger foundation for service consistency, workflow visibility, and provider-specific adaptability behind the partnership customers already trust.
03
The Results
time in notes per provider, per day
returned to every supported provider, daily
of notes closed the same day
providers supported
Minutes in notes per provider, per day
- Before Scribe-X (2022 to 2023), charting routinely extended beyond clinic hours, administrative load drove stress and eroded job satisfaction, and documentation time came out of patient interaction.
- By May 2025, time in notes was down 53%, from 92.06 minutes per provider per day in the 12 months before Scribe-X to 43.02 in the most recent six months, with 89% of notes closed the same day.
Source: MidMichigan Community Health Services case study, approved for public reference. Results reflect this organization's measured experience; they are not platform averages.