provider satisfaction, up from 56%
Hometown Health Center: Satisfaction From 56% to 94%, HCC Performance Up 24%
Providers were spending 3+ hours a day on documentation. A year after bringing in Scribe-X Live, they had 2 to 3 hours a day back, satisfaction sat at 94%, and HCC performance had improved 24%.
- Rural federally qualified health center, Maine
- Scribe-X Live since October 2023
- Results measured at 6 months (June 2024) and one year (December 2024)
01
The Challenge
The medical team at HHC was spending 3+ hours a day on documentation. Charts followed providers home, and quality of life outside of work showed it. That kind of pajama time is how health centers lose good providers. And notes rushed at the end of the day tend to get coded below the care delivered, so earned reimbursement leaks with every visit.
02
What Scribe-X Put in Place
HHC brought in Scribe-X Live. Trained, US-based remote medical scribes handle documentation in real time, directly in HHC's EHR and inside the workflows providers already use. The work around the visit moves off the provider's plate, and patients get their full attention while quality teams get the data they need.
03
The Results
returned to every provider, daily
provider satisfaction, up from 56%
HCC improvement in just one year
overall, in four HCC focus categories
Provider satisfaction
HCC focus area score: secondary hypercoagulable state
HCC focus area score: severe morbid obesity
HCC focus area score: diabetes with complication
- Six months in (June 2024), providers were saving 2 to 3 hours a day, satisfaction had grown to 94%, and HCC performance had improved by 8%.
- One year in (December 2024), HCC performance had improved 24%, and HHC ranked in the top 5 overall in four HCC focus categories.
- The unspecified depression score fell from 42 to 23 over the same year, an improvement, because diagnoses moved to more specific codes.
Source: Hometown Health Center case study, approved for public reference. Results reflect this organization's measured experience; they are not platform averages.
Life-changing … I walk out of here and my charts are done.