provider satisfaction, up from 56%
Hometown Health Center: satisfaction from 56% to 94%, HCC capture up 24%
Providers were spending three-plus hours a day on documentation. A year after putting remote medical scribes in the visit, they had 2 to 3 hours a day back, satisfaction sat at 94%, and HCC performance had climbed 24 points.
- Community health center, implementation beginning late 2023
- Results measured at 6 months (June 2024) and one year (December 2024)
01
The challenge
Providers were spending more than three hours a day on documentation, and the drag showed: provider satisfaction sat at 56% before the program. Risk capture was suffering with it, with HCC coding performance leaving complexity, and the revenue tied to it, undocumented.
02
What Scribe-X put in place
US-based remote medical scribes took over real-time documentation directly in the EHR, integrated into existing workflows. Because the scribes carried coding-relevant detail into every note, HCC capture improved as a byproduct of better documentation rather than a separate initiative.
03
The results
documentation time returned per provider, per day
provider satisfaction, up from 56%
raw HCC performance improvement in one year
health center ranking in four HCC categories
Provider satisfaction
HCC capture: secondary hypercoagulable state
HCC capture: severe morbid obesity
- HCC performance moved fast and kept moving: +8% raw improvement in the first six months, +24% at the one-year mark.
- Category-level gains included secondary hypercoagulable state (26% to 58%) and severe morbid obesity (40% to 70%). Unspecified depression coding fell from 42% to 23%, an improvement, because diagnoses moved to more specific codes.
Source: Hometown Health Center case study, approved for public reference. Results reflect this organization's measured experience; they are not platform averages.
Life-changing. From a work-life balance perspective, this has worked great. I walk out of here and my charts are done.