ophthalmologists supported, up from 3 at go-live
Eyes on Patients, Clinics on Time: Remote Scribing for a Health System's Ophthalmology Department
A high-volume ophthalmology department needed coverage its prior national vendor could not commit to. With Scribe-X Live, support grew from 3 providers to 18 ophthalmologists, and every chart closes the same day.
- Ophthalmology department of an integrated health system in the Pacific Northwest
- Scribe-X Live since August 2024, documenting in Epic
- 18 ophthalmologists supported in 2026, up from 3 at go-live
01
The Challenge
The ophthalmology department of a Pacific Northwest integrated health system set a goal of a 25% increase in throughput for a group of its providers, starting with a high-priority clinic that had no scribe support. Its prior national vendor could not commit to the coverage required.
Ophthalmology raises the bar further: exam data is dense, templates and shorthand are specialty-specific, and providers move between patients throughout a clinic session.
02
What Scribe-X Put in Place
The department moved to Scribe-X Live in August 2024. Trained Remote Medical Scribes document each exam in real time in Epic, complete procedure notes that need minimal edits, and keep pace when a provider returns to an earlier patient or changes templates. Support has since grown to 18 ophthalmologists.
Today, that support runs on the Scribe-X Clinical Intelligence Platform, a stronger foundation for service consistency, workflow visibility, and provider-specific adaptability behind the partnership customers already trust.
03
The Results
shift coverage across Scribe-X ophthalmology programs
of continuous remote support for the department
ophthalmologists supported
of charts closed the same day
- Support grew from 3 providers to 18 ophthalmologists: 10 by the end of 2024, 2 more in 2025 and 6 in 2026.
- Providers saw more patients, ran on time more often, and kept their attention on the patient.
Source: Pacific Northwest Integrated Health System case study, approved for public reference. Results reflect this organization's measured experience; they are not platform averages.
This has been the single biggest positive practice change I have had in 16 years.